Ask us anything! - Product x GoToMarket - 12.06.2025

Created by Mohamed DT - MAHMOUD, Modified on Mon, 28 Jul, 2025 at 6:52 PM by Mohamed DT - MAHMOUD

Key Discussion Points

1. DiliChat Bug in Demo Environments

  • Issue: Julien reported issues with the Dili Chat AI summarization feature not functioning in his demo environment.

  • Reproduction: Jean-Baptiste confirmed the issue is reproducible and technical in nature.

  • Action: To be flagged as a bug and addressed by the technical team to ensure consistency across demo environments.

2. Proposal for Unified Demo Environments

  • Suggestion: Julien proposed region-specific standardized demo environments to avoid inconsistencies during client presentations.

  • Outcome: Jean-Baptiste acknowledged the value and recommended collaboration with Sales Enablement and Sales Ops to implement this.

3. AI and Excel Compatibility

  • Query: Sandrine asked if AI features can interpret Excel files for summaries/tables.

  • Response: AI should work with Excel documents, but testing and feedback are encouraged.

  • Limitation: Table creation directly within chat is not currently supported; future updates may enhance this.

4. Documentation Requests

  • Need: Sandrine requested details on maximum upload size and who can generate transcripts in Board Portal.

  • Action: Jean-Baptiste will retrieve this from the “ThisTime” documentation and confirmed improvements to FAQs are ongoing.

5. ELM Invoice Numbering

  • Maria’s Query: Clarification sought on automatic invoice numbering.

  • Answer: Internal system-generated numbers ensure uniqueness. Provider’s invoice numbers can be added in a separate field.

6. ELM Repository Column Reordering

  • Issue: Anouar raised a missing feature for reordering columns.

  • Response: Ombeline confirmed an update is planned to reintroduce column drag-and-drop in the next quarter.

7. Board Portal Activity Logs

  • Patrick’s Query: Whether user activity tracking can be disabled.

  • Answer: No. It’s core to governance. However, visibility can be restricted by role.

8. Offline Access Management

  • Clarification: Offline access can’t be remotely revoked or wiped post-access in native apps.

  • Suggestion: Patrick to confirm platform (e.g., iOS) for further technical verification.

9. CLM Translation Issues

  • Alberto’s Concern: Spanish CLM instances show untranslated or inaccurate labels.

  • Action: Ludwig offered to directly manage and push updates. Alberto to follow up with a summary or client names.

10. API Use Case Clarity

  • Alberto’s Suggestion: Need for clear guidance on which front-end features are available via API.

  • Response: Jean-Baptiste and Mohamed are working on Power Automate templates to document APIs and associated use cases.

11. Scheduled CLM Reports

  • Marin’s Query: Can CLM schedule regular exports without API?

  • Answer: Not currently. Recommended to use API with external schedulers for such functionality.


Actions & Follow-Ups

Action ItemOwnerStatus
Log and prioritize Dili Chat bugTechnical Team? Open
Share feedback on standardized demo envs with Sales Ops/EnablementJean-Baptiste? In progress
Test AI Excel file interpretation & table generationSandrine / Estelle? To be tested
Provide upload limits and transcript access rulesJean-Baptiste? Done (via BizTime)
Reintroduce column reordering in ELMOmbeline / Dev Team? Planned (Next Quarter)
Follow up on translation ticket listAlberto → Ludwig? Pending summary
Improve API use case documentation (Power Automate)Jean-Baptiste / Mohamed? In progress
Respond to CLM scheduled export feasibilityMohamed / Marin? Clarified via API

Notes

  • Meeting minutes will now be routinely recorded and shared via Freshdesk.

  • Product and CS teams encouraged to reference these to maintain knowledge continuity.

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