Providers - Options d'authentification

Créé par Lise LI, Modifié le Mer, 27 Mai à 2:33 H par Lise LI

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This article is the technical reference for e-signature in DiliTrust. It covers two things:

Authentication options per provider — what methods are available to verify the signer's identity, and what eIDAS level they give
Technical capabilities per provider — what features are available beyond the basic signing flow

For a simpler overview of which providers are available and on which modules, see: Providers & their capabilities →

Part 1 - Authentication options by provider

⚠️ The eIDAS level of a signature depends entirely on the authentication option chosen, not just the provider. A provider that supports QES will only deliver QES if the corresponding authentication method is selected when sending the document.

DocuSign

Authentication option	eIDAS level	Notes
Standard Electronic Signature	SES	Email only, no ID proofing
Standard + SMS / Phone	⚠️ Not eIDAS	Despite the name "Advanced", this option is not eIDAS-compliant
EU Advanced — Phone Authentication	AES	SMS or call verification code. Per-use fee applies
EU Advanced — Knowledge-Based Authentication (KBA)	AES	Identity questions from public records (LexisNexis). US only, billed per use
EU Advanced — ID document check	AES	Signer's government ID analyzed and matched against envelope data
EU Qualified — remote ID verification	QES	Signers can store verified identity in their Identity Wallet
EU Qualified — in-person ID check	QES	Qualified signature with prior in-person ID verification
IDnow EU Qualified	QES	Qualified signature with remote ID verification via IDnow
Signer Held EU Qualified	QES	Certificate stored on computer, smart card or USB

Adobe Sign

Authentication option	eIDAS level	Notes
Standard Electronic Signature	SES	No verification
Acrobat Sign Authentication	SES	Requires sign-in with Adobe account
OTP email	SES	One-time code sent to the same email as the signature link. Single-factor, no account creation required
Password	SES	Sender defines a password (entered twice); signer must input it before signing
Phone authentication (2FA)	AES	6-digit code sent to recipient's phone
Knowledge-Based Authentication	AES	Personal info + questions from public databases. Used in financial institutions
Government ID	⚠️ Unconfirmed	Signer provides government-issued photo ID + selfie
Cloud-based digital signatures	⚠️ Unconfirmed	Signer authenticates to a third-party identity provider to apply a digital signature

Universign

Note: Universign exists in two versions in DiliSign (V1 and V2). V2 is the active version with full feature support. V1 is legacy and has limited capabilities. The options below apply to V2.

Authentication option	eIDAS level	Notes
Standard Signature (OTP SMS)	SES	Requires OTP SMS authentication (unlike other providers where SES may be email-only)
Advanced Signature	AES	Signer must provide a valid ID document
Advanced Signature with Qualified Certificate	QES	In-person identity verification by an authorized person required
Qualified Signature	QES	Requires a qualified IT system with qualified certificate

⚠️ QES availability for Universign: Universign offers QES options at the provider level, but native support within DiliSign may vary. Contact your administrator or support team to confirm QES availability for your tenant.

DropBox Sign (active on CLM) / HelloSign (active on Board/LEM)

Authentication option	eIDAS level	Notes
Standard Electronic Signature	SES	No identification required
SMS authentication	SES
eID verification	AES / QES	Identity verified via eID document. Supports both AES and QES
NOM 151 certificate	QES	For documents under Mexican regulations — digital certificate for document integrity

Note: There are two configurations for this provider:

HelloSign on CLM (shared account, legacy) — only supports SES. Not available on Board/LEM
DropBox Sign on CLM / HelloSign on Board/LEM — supports SES, AES and QES as listed above

YouSign

Authentication option	eIDAS level	Notes
Standard Electronic Signature	SES	No identification
OTP Authentication	SES	One-time code for double identity check
ID Verification	AES	Signer uploads ID, instantly verified (automated + optional manual check)
Qualified Signature	QES	Facial verification + identity check

Box Sign

Authentication option	eIDAS level	Notes
Standard Electronic Signature	SES
Box login	SES	Recipient must log in to Box account. Enterprise Plus / Advanced plans only
SMS authentication	SES	Box sends SMS to verify recipient identity
Password	SES	Recipient enters sender-provided password before signing
CAC/PIV	⚠️ Unconfirmed	Windows only, requires Box Tools. Uses Common Access Card or Personal Identification Verification card

Signaturit

Authentication option	eIDAS level	Notes
Standard Electronic Signature	SES
OTP SMS	AES	SMS verification sent to signer
ID Verification	AES	Automated real-time identity check with liveness detection
Biometric ID verification	⚠️ Unconfirmed	Fingerprint, facial recognition or iris scan
Proof of liveness	⚠️ Unconfirmed	User performs actions (blinking, head movement) to confirm real active person

Connective (Nitro Sign)

Authentication option	eIDAS level	Notes
Standard (click or drawn signature)	SES	Acceptance by scanned image, drawn signature, or "I accept" click
SMS OTP + Mail Access Code (2FA)	SES	SMS or email verification code
ID Verification + OTP	SES / AES	Plans with SSO and 2FA offer enhanced security
ID Verification + OIDC	AES
Remote Hash Signing	QES
Smart cards	QES

"⚠️ Unconfirmed" means the eIDAS classification for this option has not been formally validated. The option exists at the provider level but its legal standing under eIDAS is not yet confirmed in our documentation. Contact support if you need clarification.

Part 2 - Technical capabilities by provider and module

✱ = Feature requires UI development for Board/LEM (DT). It may work technically but is not yet available in the interface.

? = Unconfirmed — not yet validated in DiliSign. 1/p = 1 signature area per person maximum. — = Not applicable.

Feature	✱	DocuSign DT	DocuSign CLM	Univ. V1 DT	Univ. V1 CLM	Univ. V2 DT	Univ. V2 CLM	Signaturit DT	Signaturit CLM	Adobe DT	Adobe CLM	YouSign DT	YouSign CLM	Connective DT	Connective CLM	DropBox DT	DropBox CLM	Box Sign DT	Box Sign CLM	Generic API DT	Generic API CLM
Standard signature		✅	✅	❌	✅	✅	✅	✅	✅	✅	✅	❌	✅	❌	✅	✅	✅	✅	✅	✅	✅
Advanced signature		✅	✅	❌	✅	✅	✅	✅	✅	✅	✅	❌	✅	❌	✅	✅	✅	?	?	✅	✅
*Qualified signature (eIDAS)**		❌	✅	❌	❌	✅	✅	❌	❌	❌	❌	❌	❌	❌	✅	❌	❌	❌	❌	❌	✅
Signature order	✱	✅	✅	❌	✅	✅	✅	✅	✅	✅	✅	❌	✅	❌	✅	✅	✅	?	—	✅	✅
Signature in parallel	✱	✅	✅	❌	❌	✅	✅	✅	✅	✅	✅	❌	✅	❌	✅	✅	✅	?	—	✅	✅
Customized message	✱	✅	✅	❌	✅	✅	✅	✅	✅	✅	✅	❌	✅	❌	✅	✅	✅	?	—	❌	❌
Block placement: Signature area	✱	✅	✅	1/p	1/p	1/p	1/p	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	❌	❌	✅	✅
Block placement: Date	✱	❌	✅	❌	❌	❌	❌	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	❌	❌	✅	✅
Block placement: Email	✱	❌	✅	❌	❌	❌	❌	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	❌	❌	✅	✅
Block placement: Initials	✱	❌	✅	❌	❌	❌	❌	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	❌	❌	✅	✅
Block placement: Text	✱	❌	✅	❌	❌	❌	❌	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	❌	❌	✅	✅
Block placement: Mention	✱	❌	✅	❌	❌	❌	❌	❌	—	❌	—	❌	✅	❌	❌	❌	❌	❌	❌	✅	✅
Block placement: Read and approved	✱	❌	✅	❌	❌	❌	❌	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	❌	❌	✅	✅
Block placement: Stamp	✱	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	✅	✅
Email delivery status	✱	❌	✅	❌	✅	❌	✅	❌	❌	❌	✅	❌	✅	❌	✅	❌	✅	?	—	❌	❌
Webhook + Callback		✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Direct link to sign envelope from DiliTrust		❌	✅	❌	✅	❌	✅	❌	❌	❌	✅	❌	✅	❌	✅	❌	✅	❌	❌	❌	❌
Cancel signature process	✱	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	❌	✅	?	—	✅	✅
Modify signatories during an existing process	✱	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌
Accept modification of signatories by the signatories itself	✱	❌	?	❌	—	❌	—	❌	—	❌	—	❌	—	❌	—	❌	—	❌	—	❌	❌
Certificate emission		✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Sending signature request without placeholders (block)	✱	✅	❌	❌	❌	✅	✅	❌	✅	❌	✅	❌	✅	❌	✅	✅	✅	✅	✅	✅	✅

If you have questions about authentication options or feature availability for your specific use case, contact your administrator or our support team.

The right authentication method ensures your signatures hold up legally — always match the option to the sensitivity of the document. ✨